Privacy Policy

Welcome to Prism Ecomm Services (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information and data privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or utilize our IT and e-commerce infrastructure services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website depends on the content and services you use, and includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you choose to participate in various activities related to the website, such as contact forms or service inquiries.

  • Business Infrastructure Data: Technical details related to your corporate IT ecosystem, corporate email requirements, server configurations, or systems submitted to us for the purpose of configuring IT Solutions, Firewalls, or Annual Maintenance Contracts (AMC).

  • Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.

2. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

  • Deliver, manage, and monitor the requested corporate IT, hardware, hosting, or cloud backup solutions.

  • Fulfill and manage hardware purchases (laptops, desktops, and servers), procurement documentation, and warranties.

  • Administer and execute service timelines under your ongoing Annual Maintenance Contract (AMC).

  • Respond to customer service requests, technical support tickets, and general business inquiries.

  • Prevent fraudulent transactions, monitor against unauthorized system access, and mitigate cyber threats.

3. Data Protection & Security

We implement robust, multi-layered administrative, technical, and physical security measures to help protect your personal and business data.

  • Encryption: All data transmitted to and from our website is secured using industry-standard Secure Socket Layer (SSL) encryption technology.

  • Access Control: Access to sensitive corporate infrastructure or client database information is strictly confined to authorized personnel who require the data to perform specific configurations or maintenance support.

  • Firewall & Monitoring: Our servers run advanced corporate firewall protection and continuous monitoring tools to dynamically identify and block unauthorized access attempts.

While we take reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal or business data to third parties. We may share information we have collected about you in certain situations, which include:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance (e.g., automated cloud backup providers or authorized hardware distributors).

5. Your Data Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data from us.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict or object to processing – You have the right to object to or restrict the processing of your personal data under certain business conditions.

6. Contact Us

If you have questions or comments about this Privacy Policy or our data management practices, please contact our dedicated team at:

Prism Ecomm Services

Email: [email protected]

Website: www.prismecomm.com